Service department is good. Not sure about sales
BUYER BEWARE!
Great experience with the body shop and they worked well with me! The office personal were very helpful too.
(I'm posting this for my sister who doesn't have a way to post this review.)
I drove 603 mile round trip to buy a car from Lanterman Ford. I live in the Johnson County area and there are at least 20 dealers within a 40 mile radius from where I live. Several of the dealers near me said they could get the car for me. Lanterman quoted me the a best deal. The salesman and I talked serveral times by phone about the price of the car. He quoted me a price. I asked if that included all fees, taxes or ANYTHING that would altered the price. He said that did not include taxes. I said thanks but no thanks, that it would not be in my budget adding taxes and all fees. He later called me back and apologized and said it DID include EVERYTHING. I again asked if that was the bottom line including everything, taxes, fee, paperwor, etc. He said yes. He went on to figure the monthly payment for me so I could be sure it was within my budget. He figured the payment on the amount he quoted me. After driving 4 hours to get there, the price once again was NOT what he said it was going to be. WHAT ELSE CAN I ASK.....BOTTOM LINE, INCLUDING EVERYTHING. HOW MUCH AM I PAYING FOR THE CAR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This is why car dealers get a bad rep. They change their story by the minute! So needless to say, it was a TERRIBLE experience, and I will never recommend Lanterman Ford to anyone. minus 5 stars.
Service was excellent! Quick to resolve our issue. Everyone was friendly and parts were in stock. They had us back on the road in no time!
Nice people. :-) if you're looking for a job they need a diesel mechanic. :-)
Lanterman Motors is a US Car Dealer based in Pratt, Kansas. Lanterman Motors is located at 1105 E 1st St, Pratt, KS 67124, USA.
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